Hair Claim No Skin Test – £3000 Settlement
Vicky Oldfield lives in the Bristol area.
She had dyed reddish-brown hair but wanted to go blonde.
So she contacted a mobile stylist who came out to see her at home.
The stylist didn’t carry out any skin tests or strand tests.
She just went straight ahead and applied bleach to Vicky’s hair three times.
Vicky immediately developed an itchy red rash all over her body and her hair turned orange.
Her hair was left dry and brittle, and it started to snap off.
The hairdresser had a clear legal duty to take care for the safety of her client.
The chemicals used in hair bleaches and dyes can be extremely dangerous if not used properly.
Manufacturers issue clear instructions about testing strands of hair or patches of skin before using their products.
The hairdresser clearly failed to follow those instructions in this case, and she was in clear breach of her duty of care.
Mulderrigs have dealt with several hundred successful hair claims against negligent hairdressers.
So we were happy to take on the case, and we agreed to act on “no win no fee” terms.
We delivered a detailed Letter of Claim to the negligent hairdresser and got in touch with her insurers.
But insurers for the hairdresser denied responsibility for the damage.
So we agreed to issue court proceedings for Vicky.
A hair specialist (a Trichologist) confirmed that the bleaching had damaged Vicky’s hair.
The expert also said that it would take over two years for Vicky’s hair to return to normal.
The insurers agreed to negotiate as the case was approaching trial.
Vicky accepted an offer of £3180 in settlement of her claim.