Hair Relaxer Damage Claim – £7150 Settlement
Abigail Kelvin asked Mulderrigs to deal with her hair relaxer damage claim.
Abigail was only sixteen years old when her mum took her to a local salon in Surrey as a treat to have her afro hair chemically relaxed & straightened.
Afro hair is particularly sensitive to damage by the strong chemicals contained in hair products and needs to be treated with great care.
But in Abigail’s case the hairdresser didn’t conduct any strand tests on her hair even though it was her first visit to the salon
The hairdresser massaged the strong relaxer into her hair and scalp which caused irritation to Abigail’s scalp.
Abigail told the hairdresser about the scalp irritation straight away but she delayed rinsing the hair.
By the time the relaxer was washed out Abigail’s hair had been badly damaged.
To make matters worse, the hairdresser then used hair straighteners on Abigail’s hair.
This made things worse because the use of heat accelerates the effect of any chemicals.
Abigail’s scalp got very blistered and sore.
She had to see her GP and she was given medication to help reduce the symptoms.
Her hair also became very weak and lots of it snapped off.
The Law On Hair Damage Compensation Claims
Hairdressers have a legal duty to take care for the safety of their clients, especially when using toxic chemicals such as relaxers and bleaches.
We were satisfied there had been a breach of duty in Abigail’s case and we agreed to act on “no win no fee” terms.
In claims against hairdressers it is essential to get a favourable report from a hair expert – a trichologist.
In Abigail’s case the trichologist was very critical of the hairdresser.
The expert said that strand tests should have been carried out and that the relaxer had been left on for too long.
The trichologist said their had been a clear breach of duty.
Abigail was advised by the expert that it would take around three years for her hair to recover.
The insurers for the hairdresser initially denied liability.
So we commenced court proceedings on Abigail’s behalf and disclosed the expert evidence.
The insurers then agreed to negotiate.
We reached a settlement of £7150.
(We have changed the name of our client and used a stock image to protect her privacy).