Chemical Straightening Hair Damage Claim – £4000 Settlement
Miranda Branwood asked us to deal with her chemical straightening hair damage claim.
She wanted to have her naturally wavy hair chemically straightened.
Miranda had had this done many times before without any issues.
But when she went to a different local salon for the first time she had a disastrous experience.
It is essential for the hairdresser to test the hair before starting because chemical straightening involves the use of very powerful products.
But on this occasion the hairdresser just started the treatment without carrying out any tests.
Miranda could tell that her hair had been damaged as soon as the procedure was complete.
But within a few days the damage became much worse.
Miranda’s hair was very dry and so weak that it started snapping off.
She had to have all the damaged hair cut out which left her with a very short style that she disliked.
Miranda was very self conscious and her confidence was badly affected by the whole experience.
The Law On Hair Damage Claims
Hairdressers have a legal duty to take care for the safety of their clients, especially when using dangerous chemical straightening products.
Clients who suffer hair damage as a result of a hairdresser’s negligence can often claim compensation for the resulting damage
We were satisfied that the hairdresser was in breach of that duty because the correct tests hadn’t been carried out.
And we agreed to act on “no win no fee” terms.
But claims against negligent hairdressers are difficult to prove.
So it is important to have helpful evidence from a hair expert (a trichologist) in support of the case.
In Miranda’s case the trichologist concluded that her hair had been damaged by the chemical straightening process.
The expert confirmed that the hairdresser should have carried out proper tests on Miranda’s hair.
He also said it would take over 2 years for her hair to grow back.
We notified the salon of the claim
But their insurers refused to accept any liability.
So we had to issue a court action against them on Miranda’s behalf.
Shortly before the trial by the hairdresser finally agreed to negotiate.
Miranda then accepted £4000 in settlement of her claim.
(We have changed the name of our client and used a stock image to protect her privacy).