Bleached Hair Claim £6300 Settlement
Aleisha Cousins asked Mulderrigs to deal with her bleached hair claim.
She was a second year fashion student at college in the NorthWest when she was the victim of a hair disaster.
Aleisha was a regular client of the the student hair academy staffed by hairdressing students at her college.
The hairdressing students at the academy were supposed to be supervised by one of the tutors at all times.
Aleisha arranged an appointment at the academy to have her roots and highlights touched up with bleach.
But the trainee left the bleach on Aleisha’s hair for too long and this resulted in Aleisha’s hair being overprocessed and damaged.
Aleisha’s hair was badly damaged and it became stretchy like chewing gum – a description we very often hear in overprocessing cases.
About 80% of her hair snapped off and she had to have it restyled to try disguise the damage.
The inexperienced student hairdresser also got bleach onto Aleisha’s jumper which was ruined.
The Law On Hair Damage Claims
All hairdressers have a duty to take care for the safety of their clients, especially when using toxic bleaching and colouring products.
Clients who suffer hair damage as the result of a hairdresser’s negligence can often claim compensation for the damage.
So Joanne Smith agreed to represent Aleisha on “no win no fee” terms.
But a hair damage claim can be a complicated business.
And the success of a bleached hair claim is dependent on obtaining helpful evidence of a trichologist (a hair expert).
In Aleisha’s case the trichologist said there was a clear breach of duty.
The expert said that the damage occurred because the bleach was left on too long.
He also said it would take up to four years for Aleisha’s hair to return to normal.
The damaged caused Aleisha a great deal of distress. She took time off college and was generally too embarrassed to go out.
The insurers for the college denied liability so we issued court proceedings on Aleisha’s behalf.
The insurers then agreed to negotiate and Aleisha accepted a settlement offer of £6300.
(We have changed the name of our client and used a stock image to protect her privacy).